Due to high demand, all poi are currently being made to order. Please allow up to 5 business days for processing before dispatch.
Shipping Policy
1. Shipping Methods
We offer the following shipping methods for your convenience:
2. Processing Time
Orders are typically processed and shipped within 7 business days after payment is received, excluding weekends and holidays. Custom or personalised orders may require additional processing time, which will be communicated to you when placing your order.
3. Shipping Fees
Shipping fees are calculated based on the weight, size, and destination of your order. You can view the shipping cost during the checkout process before finalising your purchase.
4. Shipping Destinations
We currently offer shipping within New Zealand, Australia, The United Kingdom & USA . If you are located outside these areas, please contact us to inquire about special arrangements.
5. Tracking Orders
Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track the status of your shipment.
6. Delayed or Lost Shipments
While we make every effort to ensure timely delivery, we cannot be held responsible for delays caused by shipping carriers, customs, or other factors beyond our control. In the event of a lost shipment, please contact us, and we will assist in tracking down the package or arranging a replacement if necessary.
7. Customs and Duties
International customers are responsible for any customs duties, taxes, or fees imposed by their country's authorities. We are not responsible for any additional charges incurred during the importation of your order.
Payment Policy
1. Accepted Payment Methods
We accept the following payment methods for your purchases:
2. Payment Security
Your payment information is processed securely. We do not store your credit card details or share your financial information with third parties.
3. Currency
All prices on our website are listed in NZD. If you are making a purchase from outside the New Zealand, your bank or credit card provider may apply an exchange rate or fees, which are beyond our control.
4. Payment Confirmation
Upon successful payment, you will receive a confirmation email with an order summary.
5. Payment Issues
If you encounter any payment-related issues, please contact our customer support team for assistance. We are here to help you resolve any problems you may experience during the payment process.
Please note that by making a purchase through our website, you agree to comply with our shipping and payment policies outlined above. If you have any questions or require further clarification, feel free to contact us using the provided contact information.
Last Updated: 1/10/2023
Poi By Jazz