Return Policy

Returns Policy

1. Return and Exchange Eligibility

We want you to be completely satisfied with your purchase from Poi By Jazz. If, for any reason, you are not satisfied with your order, we offer a return and exchange policy subject to the following conditions:

• You must initiate the return or exchange process within 7 days from the date of delivery.
• The item(s) must be in their original condition, including all packaging and tags.
• Personalised or customised items may not be eligible for returns or exchanges unless they are defective or damaged upon arrival.
• Gift cards, digital products, and downloadable items are non-returnable and non-refundable.
• To initiate a return or exchange, please contact our customer support team at poibyjazz@gmail.com with your order number and details.

2. Returns Process

To return or exchange an item, follow these steps:

• Contact our customer support team to request a Return Merchandise Authorisation (RMA) number.
• Carefully package the item(s) you wish to return, including all original packaging and tags.
• Include a copy of your original order confirmation or packing slip in the package.
• Clearly mark the RMA number on the outside of the package.
• Ship the item(s) to the address provided with the RMA number.
• You are responsible for return shipping costs unless the item is defective or damaged upon arrival.

3. Refunds

Upon receiving and inspecting the returned item(s), we will process your refund or exchange. Refunds will be issued in the original form of payment used for the purchase. Please allow 7 business days for the refund to appear in your account.

4. Exchanges

If you request an exchange, we will ship the replacement item(s) to you as soon as possible, subject to product availability.

5. Defective or Damaged Items

If you receive a defective or damaged item, please contact our customer support team immediately. We will provide instructions on how to return the item and arrange for a replacement or refund.

6. Non-Refundable Items

Some items, such as gift cards, digital products, and downloadable items, are non-returnable and non-refundable unless they are found to be defective.

7. Restocking Fees

We reserve the right to charge a restocking fee for returns that do not meet the eligibility criteria outlined in this policy.

8. Customer Service

If you have any questions or need assistance with the return or exchange process, please contact our customer support team at poibyjazz@gmail.com

9. Changes to This Policy

We may update or modify this Returns Policy from time to time. Any changes will be posted on our website, and the revised policy will apply to all orders placed after the effective date of the updated policy.

Please review this policy carefully before making a purchase. By placing an order with Poi By Jazz], you agree to adhere to this Returns Policy.

Last Updated: 1/10/2023

Poi By Jazz